At Velunara, every order is backed by our 60-Day Money-Back Guarantee. If you are not completely satisfied with your purchase for any reason, contact us within 30 days of your order date and we will refund you in full — no questions asked.

How to request a refund: Email us at support@velunara.co with your order number and we will process your refund within 3-5 business days. You do not need to return the product to receive your refund.

Eligibility: The 60-day window begins on the date your order is placed. Refund requests submitted after 60 days from the order date are not eligible. This policy applies to first-time purchases only and is limited to one refund per household.

Damaged or incorrect orders: If your order arrives damaged or you received the wrong item, contact us immediately at support@velunara.co and we will send a replacement at no charge or issue a full refund, whichever you prefer.

Processing time: Refunds are returned to your original payment method within 3-5 business days of approval. Depending on your bank, it may take an additional 2-3 business days to appear on your statement.